Refund policy

Refund & Return Policy

If you regret your purchase, you always have a 30-day right of withdrawal valid from the date you've recieved your package. You are obliged to notify Trolle Company that you regret your purchase before the deadline expires through our Return Portal or via e-mail shop@trollecompany.com. You then have another 14 days to return the item itself.

All items must be returned in original packaging with original accessories, components, and the like and must be in unused and undamaged condition. Follow the instructions for return through our Return Portal. If you reuse the box or packaging, you have to make sure that old shipping labels isn't visible. Remember to get a receipt when you hand over your return pacel for shipping, so you can document this.

You must pay for the return shipment and are responsible for the condition of the item until it is delivered to our return address:

Trolle Company A/S
Gydevang 17,
3450 Allerød
Denmark

We will strive to process your return package 2-5 business days after we receive it, after which the amount will be returned to the payment account used at the time of purchase.

Should you, against expectations, choose to return your purchase by refusing to receive the package, we will deduct the return shipping amount from the return amount, respectively.

Exchange

If you want to exchange your purchase for another item, you must make a new purchase at the online store and return your previous purchase to our return address:

Trolle Company A/S
Gydevang 17
3450 Allerød
Denmark

You can exchange or return an item at our Showroom located in Allerød. Bring the item in original packaging and in unused and undamaged condition. Remember a copy of your order.

If you are in doubt, you are very welcome to contact our customer service at shop@trollecompany.com.

Exchange

When you return your purchase in connection with a request to exchange an item, you must follow the guidelines for the right of return, as described in the section above.

Two year warranty & Complaint

If you buy an item and a defect exists - e.g., a material or manufacturing defect - the rules of Sales of Goods Acts apply. If an error occurs on the item within the first two years of your purchase report the complaint by using the link below.

We afterwards assesses whether it is a valid complaint - and if so, whether the item can be repaired or exchanged. If this is not possible, you will be refunded the money instead.

If we do not assess the item to be a valid complaint, e.g., in case of incorrect use or normal wear and tear, we will send the item back by further agreement with you.

We strive to provide quick complaint handling.

Report your complaint through our Return Portal.

Find your order number and take pictures of the item and complaint issue. You will need these details to report your complaint.