Política de envío

Shipping within Denmark

We offer delivery to GLS parcel shops and home addresses throughout Denmark.

The current delivery price is calculated and displayed during checkout. Delivery to a GLS parcel shop is free for orders exceeding DKK 500.

The estimated delivery time is 1–2 business days after dispatch.

Shipping within the European Union

Orders to countries within the European Union are delivered using one of our available delivery providers. The available carrier and delivery option depend on the destination and will be displayed during checkout.

The shipping price varies by destination and is calculated after you enter the delivery address.

We offer free standard delivery within the European Union for orders exceeding EUR 70, or the corresponding threshold displayed in the customer’s local currency.

Orders are dispatched from Denmark. For delivery addresses within the European Union’s VAT and customs territory, applicable VAT is included in the checkout price, and the customer will not normally be charged import duties or customs fees upon delivery.

Different rules may apply to Overseas Countries and Territories, Outermost Regions, special fiscal territories, and other destinations associated with an EU country but located outside the EU VAT or customs territory.

DDP deliveries outside the European Union

We currently deliver on a Delivered Duty Paid (DDP) basis to:

  • Norway

For these destinations, applicable import VAT, sales tax, customs duties, and ordinary customs-clearance charges are included in the final amount collected at checkout or otherwise paid by Trolle Company A/S.

The total displayed during checkout is therefore the amount you pay for the order, and you should not normally be asked to pay additional import duties, VAT, or customs-clearance charges when the parcel is delivered.

DDP does not cover costs caused by circumstances attributable to the recipient, including storage charges resulting from a failure to respond to the carrier, address-correction charges, refusal of delivery, or failure to provide information required for customs clearance.

Deliveries to the rest of the world

For countries and territories not included in the DDP list above, we normally deliver on a Delivered at Place (DAP)basis, previously also referred to as Delivery Duty Unpaid or DDU.

Trolle Company A/S arranges transportation to the destination. The recipient is responsible for paying any charges imposed in the destination country, including:

  • Import VAT;

  • Sales tax;

  • Customs duties;

  • Customs-clearance fees;

  • Carrier administration fees; and

  • Other local import charges.

These charges are not included in the amount paid to Trolle Company A/S unless expressly stated during checkout.

Import rules and charges are determined by local authorities and may change without notice. We cannot guarantee or estimate the final amount charged by customs authorities or carriers.

If the recipient refuses to pay applicable import charges, the parcel may be returned to us. Where permitted by law, the actual costs incurred for outbound delivery, return transportation, customs handling, and other carrier charges may be deducted from the refund.

Special territories

Different VAT, customs, and delivery rules may apply to islands, special fiscal territories, Overseas Countries and Territories, and Outermost Regions.

A destination may therefore be treated as outside the European Union’s VAT or customs territory even if it is connected to an EU member state.

If you are uncertain which rules apply to your delivery address, contact us at shop@trollecompany.com before ordering.

Information concerning the territorial scope of EU VAT rules is available through the European Commission.

Payment

Available payment methods are displayed during checkout and may include:

  • Visa;

  • Mastercard;

  • American Express; and

  • MobilePay.

The amount is normally charged when the order is dispatched from our warehouse. Different timing may apply to customised or made-to-order products where advance payment is required or expressly agreed.

By completing a card payment, you confirm that you are authorised to use the selected payment method.

Customers under the age of 18 may place an order only with the approval of a parent or legal guardian.

Payments are securely processed by Shopify and the payment provider selected during checkout. Trolle Company A/S does not normally receive or store complete payment-card details.

Purchase agreement

Products placed in your shopping cart are not reserved and may remain available for purchase by other customers until your order has been completed.

After submitting your order, you will receive an automated email confirming that we have received it. This email is an acknowledgement and does not necessarily constitute acceptance of the order.

A binding purchase agreement is concluded when we send an order confirmation, confirm dispatch, or otherwise expressly accept the order.

We may reject or cancel an order before acceptance where reasonably necessary, including if:

  • The product is unavailable;

  • An obvious pricing or product-information error has occurred;

  • Payment cannot be authorised;

  • The delivery address cannot be serviced;

  • Fraud or misuse is suspected; or

  • A product does not meet our normal quality requirements.

If we cancel an order after collecting payment, the amount collected for the cancelled products will be refunded.

Dispatch and delivery

Available delivery methods, delivery prices, and estimated delivery times are displayed during checkout.

Unless a longer processing time is stated on the product page, orders are normally prepared and dispatched as soon as possible after acceptance.

Certain products, sizes, colours, customised items, and made-to-order products may have longer lead times. Where applicable, the expected availability or dispatch date is displayed on the relevant product page or communicated in the order confirmation.

Delivery times are estimates rather than guarantees. Remote destinations, customs clearance, incomplete delivery information, public holidays, severe weather, and circumstances outside our reasonable control may cause delays.

Tracking information will normally be sent by email after the order has been dispatched.

Contact

For questions concerning payment, shipping, customs, or delivery, please contact:

Trolle Company A/S
Gydevang 17
DK-3450 Allerød
Denmark
CVR/VAT No. DK35811427

Email: shop@trollecompany.com
Telephone: +45 48 48 51 15